How to resolve common connection and data issues

Integration Shows as Disconnected

If an integration appears disconnected:

• Verify access has not been revoked

• Check token or authorization expiry

• Reconnect the system if needed

Most disconnections are permission-related.

No Data Appearing

If no data appears after connection:

• Allow time for initial ingestion

• Confirm the system has recent activity

• Verify required read permissions are granted

Inactive systems may not surface immediate signals.

Missing Deployments or Changes

If deployments are not detected:

• Confirm deployments are executed through supported tools

• Check that runtime state actually changed

• Verify environment mapping is correct

Termina detects outcomes, not intentions.

Partial or Incomplete Data

Incomplete views may occur when:

• Permissions are limited

• Only one system is connected

• Some environments are excluded

Connecting additional systems improves context.

When to Reconnect

Reconnecting an integration is recommended when:

• Permissions were updated

• Tokens expired

• Platform access changed

Reconnection does not reset historical data.

Getting Further Help

If issues persist:

• Review integration permissions

• Check system status

• Contact support with integration details

Clear signals depend on reliable access.